Frequently Asked Questions
About the Feel Program:
-+How can Feel help me?
Feel helps you improve your mental well-being. The goal of Feel program is to reduce depression, anxiety, and stress. We focus on your specific needs and goals and tailor your program accordingly. You’ll have guidance from your dedicated therapist and you ‘ll learn techniques to better manage your emotional health, making it easier to take care of yourself for the rest of your life.
-+Can Feel be used for psychotherapy? Can I use it combined with my psychotherapy treatment?
Feel is a telehealth therapy program designed to help people suffering from anxiety and depression. Feel methodology is based on Evidence-Based Practices in Psychology (EBPP), which are currently being argued on their high efficacy and widely used by therapists globally. The advantage of Feel program is that it relies on objective data – due to innovative emotion recognition technology - and not on self-diagnosis. Therefore, Feel is suitable to be used as a helpful addition to any type of psychotherapy, but we suggest discussing it with your therapist first.
-+Can I use it at the same time with medication?
In general, Feel can be used at the same time as medication with the exception of antidepressants or psychiatric medication overall. We suggest discussing with your clinician before using your Feel in combination with your medication.
-+What does my Feel therapist do?
At Feel Program, we empower our participants to achieve their personal goals via weekly 15-min remote sessions with the licensed Feel therapists. At each session, the therapist helps participants specify the problems they have encountered during the week or that they expect to encounter in the current week. Post session, the therapist assigns exercises (to-do during the week) and tracks the weekly progress.
-+How can I get Feel?
Feel is currently limited to members of participating healthcare and employer benefit programs. In case you want to see whether your insurer is working with us, you can send us an enquiry through https://www.myfeel.co/contact.
About the Feel Emotion Sensor:
-+How does Feel track emotions?
The Feel Emotion Sensor is equipped with Blood Volume Pressure Sensor, Skin Temperature Sensor, Inertial Measurement Unit (Gyroscope, Accelerometer and Magnetometer), Galvanic Skin Response Sensor and Humidity-Environment Temperature Sensor. The biosensors monitor a variety of physiological signals throughout the day, while in the background, Proprietary Algorithms are able to translate this data into 4 emotional patterns. The mobile application receives the data from the emotion sensor and tracks the emotions of the user, providing personalized recommendations and real-time interventions based on the principles of Cognitive Behavioral Therapy.
-+Does Feel measure my heart rate and steps?
Feel collects physiological data such as electrodermal activity, blood volume pulse, and skin temperature to provide emotion tracking and recognition, as well as measure movement and activity and then translates them into emotional patterns. However, the program focuses on mental health and therefore, although Feel measures both heart rate and steps, it does not share these data with the user.
-+What sizes and colors are available?
The Feel Emotion Sensor is available in black color and it can cover wrists that measure 6.1 - 7.6 inches.
-+I’m facing issues with my Feel Emotion Sensor. Where can I get help?
In case you face any issue with your Feel Emotion Sensor, please contact the Feel support team (support@myfeel.co).
About the FEEL App:
-+What Android/iOS devices is Feel compatible with?
Feel is compatible with all Android devices. The iOS version will be available very soon.
-+Do I need to be connected to the Internet for Feel to work? What else do I need?
Feel transfers the data collected from the Wristband to the Application via Bluetooth. Your phone needs to be close to the Wristband in order to transfer the collected data, and connected to the Internet for the data to be uploaded and processed. However, if either connection fails, the data will be transferred easily once the connection returns.
In order for Feel to be beneficiary to the maximum, we recommend that you keep your phone close by and connected to the Internet as much as possible, in order to provide real-time emotion recognition and intervention and to help you achieve your emotional well-being goals.
Other:
-+What studies is Feel technology based on?
Academic research in major Universities such as MIT has proven that by using specific techniques on a series of bio-signals, we can accurately predict emotional states. In a variety of publications, the highest accuracy comes from features extracted from Skin Conductance (SC), Electromyography (EMG), Blood Volume Pulse (BVP), Skin Temperature (ST) and Respiration bio-signals. In our approach, we are using SC, BVP, ST bio-signals and IMU (Gyroscope, accelerometer and magnetometer) measurements to enhance the classification process. Our methodology is based on similar techniques used in academic literature and enhanced with new algorithms and techniques developed by our team. You can read more on our science and technology page.
-+What about HIPAA and the GDPR?
Feel cares about your privacy. We have implemented appropriate technical and organizational measures taking into account HIPAA and GDPR requirements. We regularly review and assess our processes with the aim to offer you a seamless and secure experience while using our products and services.
-+Is Feel suitable for children?
Feel is only available for adults at the moment.
-+Can I participate in a study? Where? When?
Yes! Simply complete the contact form to let us know that you would like to be part of our testers’ community. We will contact you when with more information. https://www.myfeel.co/contact
GO TO TOP